FAQs
How much time does manufacturing take?
We have two types of product categories: ‘In stock’ and ‘Made on order’. While we require 2-3 weeks to ready and dispatch ‘In Stock’ products, we require 7-8 weeks to manufacture and dispatch ‘Made on order’ products. We try our absolute best to expedite our production process, and deliver all orders before the aforementioned timelines.
How long does delivery take?
On an average, our post-dispatch delivery timelines range from 4-12 days, depending on the delivery location in India. We ship all goods out of Jaipur, therefore, the further the location from Jaipur, the longer the transit period.
Do you deliver pan India?
We work with reliable shipping partners who can deliver furniture across all Indian states. If you have a query about delivery to your pin code, we request you to get in touch with us onsavanaliving@gmail.com. If an order has been placed, and the pin code is unserviceable, we will inform you via email and process a refund.
How do I track my order?
Once an order has been dispatched, we will send you a notification via email, along with the consignment details and a tracking link. The shipping team will contact you when they are planning to deliver the product. For any other queries, you can reach out to us onsavanaliving@gmail.com.
Do you customise?
We mostly customise our products in terms of their dimensions and finish. However, please feel free to write in to us if you require any other customisations. We have a form you can fill out. Wherever possible, we would be happy to make the changes for you.
Is there an additional charge for customisation?
The price for a customised product is usually a bit higher than that of a standard one, even in case the product size is being reduced, since the alteration increases our cost of production significantly.
Is there an additional charge for a change in the colour finish of a product?
Except in the case of a distressed finish, we do not charge an additional amount for a change in the colour of a product.
Do you unpack and assemble or install the goods on site?
Our shipping team delivers goods till inside the customer’s house. However, our shipping vendor does not unpack and assemble the products. We request the customer to kindly arrange their own help/local carpenter to unpack the goods, assemble and install them. Please read our Shipping Policy for further details on this.
Where can I enter my GST details?
We have provided a slot for GST details on our checkout page. Please fill in your information there, and we will make sure your GST details are used for the final tax invoice.
What is your refund policy?
Please visit our Returns & Refunds page for details on our refund policy.