Returns & Refunds
At Savana Living, we strive to produce high quality furniture that is durable and can last you a long time. We conduct thorough quality checks at our factory outlet before dispatching any goods for delivery. From our end, we try our very best to give you a product that exceeds your expectations.
However, in the unlikely event that a product turns out to be defective, damaged or incorrectly delivered (incorrect style, size, color, quantity, functioning), upon receipt, we encourage you to contact us immediately at firstname.lastname@example.org. We do not accept refund/replacement claims if it has been 15 days since you received the product. Therefore, please open and check the goods when you receive them.
Once you inform us about any issues, our quality control team will evaluate the validity of the issue, and if found to be valid, then initiate either repair of, or a replacement on the same. We will arrange for the pick-up and will replace the older product with a new one. We apologise in advance for any issues you might face, and look forward to helping you replace your items at the earliest.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded or replaced.